الخطوط الجويه القطريه تطلب مسؤل متخصص يعمل على مواقع التواصل الاجتماعي Social Media Lead Agent
QR11051 – Social Media Lead Agent – Arabic Speaker (Customer Contact Centre)| Qatar Airways| Doha
Last date of application: 01-Sep-2016
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
Department: As a Social Media Lead Agent you will be delivering five-star Customer Service to Qatar Airways customers through Social Media platforms (such as Facebook, Twitter, Instagram, blogs, etc.).
You will be responsible to monitor social media posts directed at (or about) Qatar Airways from customers or the general public by using a bespoke Social Media Customer Care platform.
Your main accountabilities will be to review posts and discussions, identify consumer intent to then directly respond, refer or escalate posts/communications to other internal business units.
Person: To be successful in this role you will have a minimum of 1 years professional work experience in a Social Media related role. Experience in an airline industry and customer service background is prefered. You will have excellent knowledge of written English and Arabic language.
1. Resume / CV
