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Main Objectives

The role of an International Flight Attendant is to ensure passenger safety, comfort and satisfaction. As front-line staff of the company, Flight Attendants are in critical position to project the image and culture of the Airline with the responsibility of winning customer confidence and loyalty.

Main Duties

• Exceeding Customer and the Airline’s expectation in service.
• Be the ambassadors of the Airline to secure loyalty and repeat business from the travelers.
• Meeting all emergency and safety requirements in a professional and considerate manner.
• Ensuring he/she is thoroughly conversant with the content of all company cabin crew manuals.
• Maintaining grooming standards.
• Performing under pressure within tight time frames.
• Ensuring the needs of others are met in a professional, enthusiastic and caring manner by being sensitive to special needs, and understanding of other cultures.
• Resolving situations in a calm and confident manner.
• Demonstrate a readiness to make decisions, to `take the initiative’ and originate action.
• Analyze issues, and make rational judgments based on relevant information.
• Use clear communication strategies.
• Demonstrate and communicate awareness of wider organizational issues.
• Maintain effective work behaviors in the face of setbacks.
• High awareness of service and quality standards.

Education & Training

• Secondary level.

Experience

• Experience in service industry is an advantage.
• The jobholder should have pleasant personality and manner and ability to work calmly under pressure.
• English Language: A good standard (Read and Write) and good communication skills
• Customer service orientated
• Able to deal with multi-cultural organization and customers

Minimum Criteria

• Age between: 20 to 30 years
• Height : Minimum 156 cm/5’2“
• Weight : Proportionate to height
• Ability to swim : Minimum 50 meters unaided
• Tattoo/scars : None visible

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